Privacy Policy

London Football Journeys is committed to protecting your privacy and being transparent about how we use your data. We will only use the information that we collect about you lawfully. This page tells you about how we collect, use and store your personal information.

If you have any queries about our privacy policy, please get in touch at or on 07854 673 223.

This policy covers:

  1. Why we collect information
  2. Information we collect and how we collect it
  3. How we keep your information safe
  4. Who we share information with
  5. Relevant legislation
  6. Changing your information contact preferences
  7. Finding out what information we hold about you
  8. Cookies
  9. Changes to our privacy policy


  1. Why do we collect information?

We need to collect some personal details so we can respond appropriately to your contact with us. For example, to thank you for your support, tell you about the about our work, its impact and opportunities that may interest you or other information you have requested, or answer your questions. For those who use our services and participate in our programmes and exchanges, we need to collect your personal information in order to monitor the effectiveness and impact of our services. This is so we can provide you with the best support, help improve our services for others, and understand the difference we’re making in the communities in which we work.

We need to collect some personal information to help keep you safe if you are under the age of 18. We are also required by our funders to collect some information so that we can report on the progress of the programmes they fund.

  1. What information do we collect and how do we collect it?

When you get in touch with us or participate in our programmes, we may ask you for personal information. For example, if you are making a donation, we may ask for your name, address, email address, telephone number, and your bank account details. We only collect other information, such as relevant medical information, if it is necessary – for example, to ensure your safety when taking part in our activities. The information we collect and the ways we collect it are set out below.

2.1   Donations

We use the MyDonate website to collect online donations. This is a free service provided to charities by BT. When you make a donation, whether it is a single or regular donation, MyDonate collects information from you that is needed to process it as well as send you an acknowledgement of the transaction for your records: your name, address, email address, and bank details. You can also provide your phone number at this stage. However, if you would rather not receive further contact from us, beyond that which is needed to complete the transaction, you can leave the relevant boxes for contact by phone, SMS, email or post unchecked. If you opt-in to contact by any of these methods but then change your mind, you can let us know at any time by contacting us at and we will update your preferences.

2.2   Email updates

We invite visitors to our website to sign up to receive regular email updates about our work. These include opportunities to support our work enabling young people to break down social barriers and prejudice, organise activities to raise funds, or make financial donations to enable us to continue providing our services. They also include news about the impact of our programmes. We aim to give you control over whether you receive our emails, and you can update your preferences here or unsubscribe from our email mailing list at any time here. Our email updates are managed using a third party provider, Mailchimp. You can find out more about Mailchimp at section 4 below.

2.3   Applications for jobs and volunteer opportunities

If you apply for a job or volunteer opportunity with LFJ, we may store your application for up to five months after you have submitted it. We will destroy or delete any electronic and hard-copy records we have of your application, including your personal details, after five months. We keep your information for this period in the event that you wish to dispute or challenge the outcome of your applications. Job applicants will only receive communications from us that are relevant to their applications.


  1. How do we keep your information safe?

We take all appropriate measures to ensure your personal information is secure. Personal information stored electronically is kept on secured servers with limited access from appropriate staff for as long as is necessary for the fulfilment of our legal obligations or our obligations to you.  On our website, functions for making and processing donations are provided via a third party provider, BT MyDonate. LFJ has in place a contractual agreement with BT authorising them to collect donations on our behalf. You can find out more about BT MyDonate here.

We do not keep the payment details of any donations. We process these payments via BT MyDonate and do not keep a record of your card details.

Please note that while we have taken every appropriate measure to secure your data, transmission of information over the Internet is never 100% secure so while we take all possible precautions, we can’t 100% guarantee the security of any information you submit to us via our website.


  1. Is my information shared with anyone?

We work with suppliers or professional agents to process your data, for example in order to send our email updates. When we do this, we always put in place legal agreements with these third parties governing how your data will be used. The third parties have no right to use or store your data for any other purpose than that specified by us. These third parties have been carefully chosen and all of them comply with the legislation set out in section 5 below.

We will not sell or share your personal information with other organisations who can contact you except where we are required to by law.

The third parties we work with to store and process your data include the examples set out below, as well as where the data they process is stored:





We also share information with organisations that fund our work, in order to fulfil our contractual obligations to them. This information is demographic, such as age, gender and location of participants, and does not include information which can be used to identify you personally, such as name, address or contact information.


  1. What legislation does our data protection policy comply with?

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:



This site’s compliance with the above legislation, which is stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with data protection and user privacy legislation in your country of residence, you should contact us for clarification by emailing


  1. How can you change your contact details and preferences with us?

If you are a LFJ supporter you can update your contact information and contact preferences by getting in touch with us at:

London Football Journeys

24 Stanmore Road


N15 3PS

07854 673 223

To stop receiving emails from us please contact us using the details above or you can unsubscribe from any email updates here.

Remember: if you make a donation, take part in a campaign activity or request information online you will receive a one-off transactional email about that activity for your records.


  1. How to find out what personal information we hold about you

You can request details of the personal information we hold about you under the General Data Protection Regulation (GDPR) (EU) 2016/679. You have the right to access this information free of charge, but we have the right to ask you for a reasonable administrative fee if your request is excessive or repetitive.

If you would like a copy of the information we hold on you, in the first instance please write to:

Data Protection Officer
London Football Journeys
24 Stanmore Road
London N15 3PS

Our privacy policy may change from time to time, so please check this page occasionally to see if we have


  1. Cookies

From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.


  1. Changes to our privacy policy


This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.


9.1 Change log



© London Football Journeys – April 2018